An IPO (Initial Public Offering) is when a private company sells shares to the public for the first time, letting it raise money while giving regular investors a chance to own a piece of the business.
What’s Happening
Once you apply for an IPO through your broker, the exchange runs a lottery to decide who gets shares, based on how many people applied and how many shares are available.
After the lottery wraps up, your broker updates your account with one of three outcomes: “Allotted,” “Partially Allotted,” or “Not Allotted.” If your dashboard shows nothing or an old result, it’s usually because (1) your broker hasn’t received the final list yet, (2) your browser is stuck on an old page, or (3) the exchange hasn’t sent the latest data to your broker. Most delays clear up in a day, but tech glitches can drag it out longer.
Step-by-Step Solution
To fix a missing or stuck IPO allocation, try refreshing your broker’s feed, clearing your browser cache, checking the exchange’s official results page, and reaching out to support with your application number.
- Refresh the feed the right way
- Open your broker’s website or app (make sure you’re on the latest version, like 4.12.3 or newer as of 2026).
- Head to Portfolio → IPO Allocations (common paths include Dashboard → My Investments → IPO Status).
- Pull down the page to force a refresh; hold for about 3 seconds. If the loading spinner keeps spinning past 15 seconds, move on to the next step.
- Clear out the old data
- On desktop: Press Ctrl+Shift+Del (Windows) or Cmd+Shift+Del (Mac). Pick “Cached images and files,” then clear.
- On mobile (Android 14+ or iOS 17+): Go to Settings → Safari/Firefox/Chrome → Clear History and Website Data.
- Restart your browser in incognito or private mode, log back in, and reload Portfolio → IPO Allocations.
- Check the exchange’s official page
- Visit the exchange’s IPO results page: NSE at https://www.nseindia.com/ipo-results or BSE at https://www.bseindia.com/ipo-results.
- Search for your application number. If it says “Allotted,” your broker’s feed is probably just running behind.
- Contact your broker’s support
- Use the in-app chat (look for the green “IPO” tag in the 2026 UI) or email ipo@[broker].com.
- Send a screenshot of the blank page along with your application number. Support can usually push a manual update or rerun the allocation within 24 hours.