Citymail is CUNY’s Microsoft 365–based student email system, powered by Outlook Live Exchange as of 2026. It gives current CUNY students email, shared calendars, OneDrive storage, mobile access, and a global address book.
How do I access my Citymail account?
Sign in to Citymail with your full student email address and your CUNYfirst password at office.com.
Your Citymail username follows the format firstinitiallastname###@login.cuny.edu—for example, jsmith123@login.cuny.edu. Keep your browser updated and always use the official Microsoft 365 sign-in page to dodge phishing scams. Spot a “forgot password” link? Click it to reset through CUNYfirst identity management.
How do I use my CUNY email?
Fire up a browser, head to office.com, sign in with your CUNY email and password, and open Outlook on the web or grab the Outlook mobile app.
Once you’re in the Office 365 dashboard, you’ve got email, calendar, OneDrive files, and Teams all in one place. Turn on two-factor authentication in your CUNYfirst security settings for extra safety. Most campuses even give you a direct Outlook Web App link—bookmark it for quick access.
How do I contact CUNYFirst?
Call the central CUNYFirst help desk at 212-997-CUNY (2869) or email helpdesk@cuny.edu. You’ll also find campus-specific contacts on each college’s IT page.
Need to chat live? The portal offers weekday hours from 9 AM to 5 PM. Hit an outage after hours? Peek at the CUNYfirst system status page run by the Office of Computing and Information Services. Save that number in your phone—registration season lines get brutal.
How do I change my CUNY email password?
Go to home.cunyfirst.cuny.edu, click “Change Password,” then type your old password and the new one twice.
Your new password needs uppercase, lowercase, a number, and a special character. After saving, sign out of every device and back in so the change sticks everywhere. Sometimes it takes up to 15 minutes for the new password to sync across all services.
Does CUNY email expire?
CUNY student email accounts stay active forever after you graduate as of 2026.
Alumni can keep using Citymail for life unless they choose to opt out. Want to forward your alumni mail? Set up a forwarding rule in Outlook before your account goes dormant—usually six months post-graduation if you don’t log in. Policy wonky? Check the CUNY IT IT policies page.
What is the CUNY email?
A CUNY email ends with @myhunter.cuny.edu (or your campus domain) and runs on Microsoft 365 services.
This address appears automatically once you activate your CUNYfirst account. Use it for every official college message; faculty won’t accept personal emails for coursework or advising. Check that inbox daily so you don’t miss deadlines or important updates.
How do I know if I got accepted to CUNY?
Log in to CUNYfirst, open Student Center, and look in the Admissions section.
See an “Admit” status and next steps? You’re in. Accept your offer and pay the tuition deposit by the deadline shown. Waitlisted or appealing? Contact the admissions office straight through the CUNYfirst messaging system.
What is CUNY password?
Your CUNY password is the same one you set in CUNYfirst identity management for email, CUNYfirst, and Blackboard.
It follows the format Firstname.LastnameNN@login.cuny.edu where NN are the last two digits of your EMPLID. Keep it private—never share via email or text. A password manager helps, and two-factor authentication adds another layer of security.
How do I access my Kingsborough email?
Head to inside.kingsborough.edu, click Webmail, and sign in with your Kingsborough email username and password.
Kingsborough runs on the same Microsoft 365 backend as the rest of CUNY, so Outlook mobile apps work without a hitch. Forgot your password? Hit the “Forgot my password” link on the login page to reset via CUNYfirst identity.
Why can’t I log into my CUNYfirst account?
Try these quick fixes: turn off Caps Lock, clear your browser cache, and go straight to home.cunyfirst.cuny.edu.
Still locked out? Disable browser extensions—especially password managers—switch browsers, or fire up incognito mode. Stubborn issues might need the help desk or an in-person visit to your campus IT office. Always keep your password recovery options fresh in CUNYfirst.
How do I make a new CUNYfirst account?
On the CUNYfirst homepage, click “New User,” enter your name, date of birth, last four SSN digits, and a security phrase.
You’ll get an email with a confirmation link—click it within 24 hours to activate. Returning students? Reactivate your existing account instead of creating a new one to keep your records intact.
Where do I find my CUNY email password?
Open your Citymail inbox and hunt for the “CUNY Login Account Management” email; click the password-reset link inside.
That link opens a secure page where you can set a new password. Never got that email? Go straight to home.cunyfirst.cuny.edu and use “Forgot your password?” to reset.
How do I find my CUNY email password?
Visit home.cunyfirst.cuny.edu, click “Forgot your password?”, enter your User ID or EMPLID, and answer your challenge questions.
You’ll receive a temporary code via SMS or an alternate email. Enter the code, set a new password that meets complexity rules, and stash it somewhere safe—write it down or drop it in a password manager to avoid future headaches.
How do I change my hunter email password?
Sign in to the CUNY Portal, click “Account and Password Reset,” and follow the prompts to create a new password.
The new password covers your Citymail account too. After saving, sign out of all devices and back in to confirm the change. Using Hunter’s Blackboard site? Wait about five minutes for the password to sync across systems.
