What Is An Open Path?

Quick Fix Summary

What's happening here?

Openpath turns your smartphone into a key—no fob or card required. It listens for your phone’s Bluetooth or NFC signal through a nearby reader. When you wave your hand and nothing happens, nine times out of ten it’s because your phone and reader aren’t chatting properly, or the app dozed off in the background.

How do I fix it?

1. Tweak your phone’s settings:
   • Turn Bluetooth on: Settings > Bluetooth and flip the switch.
   • Enable location: Settings > Privacy > Location Services and switch it on. Openpath needs location to know you’re nearby.
   • Let the app refresh in the background: On iOS, Settings > Openpath > Background App Refresh and turn it on. On Android, Settings > Apps > Openpath > Battery > Background restriction and lift the restriction.
2. Keep the app awake:
   • On iOS: Don’t swipe the Openpath app away—let it sit in the background. It wakes up automatically when it hears the reader.
   • On Android: Settings > Apps > Openpath > Battery > Background restriction and disable it.
3. Read the reader’s mood:
   • A steady blue LED? Good to go. Flashing red? That’s an error—unplug the reader, wait five seconds, then plug it back in.
4. Run a quick test:
   • Stand three to five feet from the reader with your phone in hand or pocket.
   • Wave slowly in front of the reader. The door should click open in two or three seconds if everything’s talking.
5. Reboot if needed:
   • Kill the Openpath app: On iOS, swipe up from the bottom, pause, then flick the Openpath card away. On Android, Settings > Apps > Openpath > Force stop.
   • Reopen the app and let it run in the background.
   • Still dead? Restart your phone.

Still no luck—what now?

If the door stays locked after all that, try these:

• Re-pair your phone: Uninstall the Openpath app, reinstall it, then open the setup email you got and follow the link to re-pair.
• Ask about reader updates: Ping your building admin or Openpath support to check if the reader’s firmware is up to date. Old firmware can gum up the works.
• Use a backup key: Grab a keycard or fob if one’s available until the issue’s sorted.

How can I keep this from happening again?

• Leave Bluetooth and location on: As you walk in, make sure both are enabled so the unlock happens without a hitch.
• Update the app often: Grab the latest version from the Apple App Store or Google Play Store to dodge compatibility headaches.
• Watch your battery: Keep your phone above 20%—low power can mangle Bluetooth signals.
• Call for backup early: If the problem won’t quit, email support@openpath.com or dial their 24/7 line. Toss in the reader’s serial number and your phone model to speed things up.