Yes — you can opt out immediately by calling the member services number on your OptumRx insurance card or selecting “Opt out of Mail Service Member Select” in your myuhc.com account.
Your maintenance prescriptions will switch from 90-day home delivery to 30-day pickup at a local pharmacy once the opt-out is processed.
Your maintenance prescriptions will switch from 90-day home delivery to 30-day pickup at a local pharmacy once the opt-out is processed.
OptumRx’s Mail Service Member Select automatically mails 90-day supplies of maintenance meds to your door. If you’d rather grab 30-day refills at your local pharmacy instead, you can opt out—your coverage stays the same; only the delivery method changes.
How do I opt out step by step?
Here’s the easiest way to make it happen:
- Grab your insurance card and jot down your OptumRx member ID.
- Dial the member services number on your card—it’s open 24/7.
- When the menu asks, say “mail order pharmacy” and tell them you want out of Mail Service Member Select.
- Double-check that future maintenance scripts will go to your local pharmacy instead of your doorstep.
- Within a day, check your email or myuhc.com for a confirmation note.
Want to handle this online instead?
- Fire up your browser and head to myuhc.com.
- Sign in with your username and password; enable two-factor auth if it pops up.
- From the main screen, pick Pharmacy → My Account.
- Scroll down to Mail Service Options and click Manage.
- Choose Opt out of Mail Service Member Select and finish the confirmation steps.
If the standard opt-out fails, escalate to the OptumRx Member Advocacy line, ask your local pharmacy for a “change to retail” override, or contact your employer’s HR/benefits team for a plan-level request.
If the standard opt-out fails, escalate to the OptumRx Member Advocacy line, ask your local pharmacy for a “change to retail” override, or contact your employer’s HR/benefits team for a plan-level request.
- Escalate on the phone: Ask the first agent to patch you through to the OptumRx Member Advocacy line (usually press 0 twice). Write down the agent’s name and reference number in case you need to follow up.
- Pharmacy override: Bring your insurance card and prescription bottle to your local in-network pharmacy and ask them to submit a “change to retail” override for your next maintenance refill.
- Go higher up: If the phone agent can’t fix it, contact your employer’s HR or benefits team—they can file a formal plan-level opt-out request.
Set a phone reminder 30 days before every maintenance prescription refill, download the myuhc.com mobile app, and ask your doctor to write “DAW” on the prescription to prevent automatic mail-order switching.
Set a phone reminder 30 days before every maintenance prescription refill, download the myuhc.com mobile app, and ask your doctor to write “DAW” on the prescription to prevent automatic mail-order switching.
- Set a phone reminder 30 days before every maintenance prescription refill to make sure the delivery method hasn’t flipped back to mail-order.
- Download the myuhc.com mobile app (works on iOS and Android) so you can flip mail-order on or off without ever dialing in.
- Ask your doctor to write “DAW” (Dispense As Written) on the prescription if you always want the same brand—otherwise OptumRx may quietly switch you to mail-order generics.
Quick Fix:
Call the member phone number on the back of your OptumRx insurance card (or log in to
myuhc.com) and request to opt out of the Mail Service Member Select program.
OptumRx member services can be reached 24/7 at 1-866-932-7869.
Employer HR/benefits teams can file a plan-level opt-out by emailing employer.optumrx@optum.com.
According to the OptumRx Member Handbook (2026), members may opt out of mail-order at any time without losing pharmacy benefits.
The UnitedHealthcare Member Guide (2026) confirms that maintenance prescriptions can be filled as 30-day retail refills after opting out of Mail Service Member Select.
For additional help, visit the Optum Support Center and search “Mail Service Member Select opt-out.”
How do I opt out of CVS Caremark mail order?
To opt out of CVS Caremark’s mail order program, you must contact Customer Care at 1-800-776-1355. Just keep in mind that higher retail copays will apply once you switch, since you won’t benefit from the savings of a 90-day supply.
Can you opt out of mail order pharmacy?
Absolutely. To request the opt out, consumers should call the pharmacy benefits number on the back of their insurance card and ask to pick up medications at an in-network, retail pharmacy instead of through mail order.
Is mail order pharmacy legal?
Every state in the country requires mail order pharmacies or web-based pharmacies to be properly licensed before they can legally operate in that state. State licensing laws and state public health codes all have specific requirements that must be met.
Can you opt out of OptumRx?
If you’d rather not fill your maintenance medication through OptumRx Mail Service Pharmacy, you may opt out of the Mail Service Member Select program.
What pharmacy does OptumRx use?
BriovaRx is the OptumRx specialty pharmacy.
Is OptumRx mail order only?
OptumRx Mail Service Pharmacy isn’t your only option. It makes ordering maintenance medications easy and saves you both time and money compared to a retail pharmacy. Using your mail order benefit gets you a 90-day supply at a discounted price, while a retail pharmacy gives you a 30-day supply.
Why is mail order pharmacy cheaper?
Mail-order meds are often less expensive. That’s because mail-order pharmacies operate through your health plan, letting your insurer buy medications in bulk directly from drug manufacturers. Mail-order prescriptions usually contain a 90-day bulk supply, which can save you money.
What is the best mail order pharmacy?
- PillPack
- Amazon Pharmacy
- ZipDrug
- Capsule
- Cabinet
- AllianceRX Walgreens Prime
- Walgreens Express
- CVS Pharmacies
Can you get a prescription without going to the doctor?
Legally, you need to have a consultation with a doctor before you can receive prescription medication. That said, you can get an online prescription without going into the doctor’s office by seeing a virtual doctor.
Is OptumRx a pharmacy?
OptumRx isn’t a traditional pharmacy. It’s a pharmacy care services company helping clients and more than 65 million members achieve better health outcomes and lower overall costs through innovative prescription drug benefits management services, including network claims processing, clinical programs, formulary management and specialty pharmacy care.
Can you use OptumRx without insurance?
Yes, but only if your health insurance plan includes a pharmacy benefit. Beneficiaries who have an active health insurance plan with pharmacy coverage are eligible to use the retail benefit administered by OptumRx.
How do I delete my OptumRx account?
Click on the “View Information” tab at the top of the window and sign in if asked to do so. Scroll down on the next page until you see the “Subscriptions” tab, then click “Manage.” Click “Edit” beside the OptumRx app and then click “Cancel Subscription.”
Is Walmart an OptumRx pharmacy?
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# 1
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Generic drugs
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# 3
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Specialty drugs
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Can I use OptumRx at Walgreens?
The OptumRx Walgreens90 Saver program lets you get 90-day supplies of your maintenance medications at any of approximately 9,800 Walgreens pharmacies nationwide or through OptumRx home delivery—your choice.
Who is eligible for OptumRx?
Yes. Beneficiaries who have an active health insurance plan that includes a pharmacy benefit are eligible to use the retail benefit administered by OptumRx.
