What Is Consumer Redressal Class 10?

What's causing this issue?

When your Windows 11 PC won't wake up after pressing a key or clicking the mouse, nine times out of ten it's a driver problem or a power setting that's too aggressive. The USB selective suspend feature sometimes kills USB devices during sleep, while outdated drivers often can't handle wake signals properly. Laptops running Windows 11 build 22621 or later seem particularly vulnerable—Microsoft changed the power management policies back in October 2025 as documented here.

How do I fix it step by step?

1. Update your drivers first
   • Hit Win + X and pick Device Manager.
   • Expand both Keyboards and Mice and other pointing devices.
   • Right-click each device → choose Update driver → Search automatically for drivers. If Windows can't find anything, grab the latest driver straight from the manufacturer (check Intel HID, Lenovo, or HP).
   • Don't forget the Human Interface Devices (HID) section—update those too.
2. Turn off USB selective suspend
   • Press Win + R, type powercfg.cpl, hit Enter.
   • Click Choose a power plan → Change plan settings → Change advanced power settings.
   • Scroll down to USB settings → USB selective suspend setting.
   • Set both On battery and Plugged in to Disabled. Click Apply.
3. Make sure your devices can wake the PC
   • Press Win + X → open Device Manager → expand Keyboards.
   • Right-click your keyboard → Properties → switch to the Power Management tab.
   • Tick Allow this device to wake the computer and click OK.
   • Do the same for your mouse under Mice and other pointing devices.
4. Update your BIOS/UEFI (only if needed)
   • Head to your PC maker's support site (Dell, Lenovo, etc.).
   • Enter your exact model number and download the newest BIOS/UEFI for Windows 11.
   • Run the installer and reboot.
   • Warning: BIOS updates aren't risk-free, so only do this if the problem keeps happening.

I tried everything and it still won't wake up. Now what?

• Switch to High performance mode
  • Open powercfg.cpl → Choose a power plan.
  • Pick High performance instead of the default Balanced or Power saver.
  • Reboot and test if the PC wakes up properly now.
• Disable Fast Startup
  • Press Win + R, type powercfg.cpl, hit Enter.
  • On the left, click Choose what the power buttons do.
  • Click Change settings that are currently unavailable.
  • Uncheck Turn on fast startup → Save changes.
  • Restart the PC.
• Check Group Policy (Windows 11 Pro only)
  • Press Win + R, type gpedit.msc, hit Enter.
  • Navigate to: Computer Configuration → Administrative Templates → System → Power Management → Video and Display Settings.
  • Double-click Turn off the display (Plugged in) → set it to Disabled.
  • Reboot.

  Note: Home editions don't have Group Policy Editor, so skip this step.

How can I stop this from happening again?

• Keep drivers fresh: Turn on automatic driver updates in Windows Update or use tools like Intel Driver & Support Assistant.
• Use manufacturer drivers, not Microsoft's: Generic drivers from Windows often skip wake support—always grab the official version from your device maker.
• Enable Wake on LAN if you need remote access: In BIOS and your network adapter's advanced properties (Device Manager → Network adapters → Properties → Advanced), turn on Wake on Magic Packet.
• Skip third-party sleep tools: Apps like Insomnia or Caffeine mess with normal sleep cycles—stick to Windows power plans instead.
• Check Event Viewer after wake failures: Hit Win + X → open Event Viewer → Windows Logs → System. Look for Event ID 6008 (unexpected shutdown) or Event ID 41 (kernel power). These clues tell you whether the problem is hardware or software.