You can get a Bank of America verification letter through the mobile app, website chat, branch visit, phone call, or SecureMail if you're enrolled.
What’s happening with Bank of America verification letters?
These letters—sometimes called bank confirmation or certification letters—prove you have an account and show your current balance. Lenders, landlords, and government agencies use them to check your finances. Bank of America doesn’t share a public template; each letter gets created on demand by a banker and includes your name, account number, and available balance.
How do I request a Bank of America verification letter step by step?
- Open the Bank of America mobile app or sign in at https://secure.bankofamerica.com.
- Tap your profile icon → Contact Us → Message Us (on mobile) or hit Help → Chat (on desktop).
- Start a fresh chat and type “request verification letter.” The chatbot will connect you to a real person.
- Give your full name, the last four digits of your Social Security number, and the mailing address where you want the letter sent.
- Double-check your current balance. The specialist will mail the letter within 1–2 business days—or send it by secure email if you’ve set that up.
What if I tried the chat and it didn’t work?
- Visit a branch: Bring a government-issued photo ID to any Bank of America location. Ask a teller for a “verification of deposit letter.” They’ll print it right away and can notarize it if you need that.
- Call customer service: Dial 800-432-1000 anytime. After you pass the quick security questions, ask to speak to the “deposit verification” team. Expect to wait about 10–15 minutes; letters go out via first-class mail in 3–5 business days.
- Use SecureMail (if you’re signed up): Log in to Online Banking → Messages → SecureMail → Compose. Pick “Account Documentation” and choose “Verification of Deposit.” Most replies arrive in 24–48 hours.
Any tips to make future requests easier?
Keep your phone number and mailing address current in Online Banking so letters don’t get lost in the mail. Turn on e-Delivery under Settings → Statements & Documents—you’ll get future letters instantly instead of waiting for snail mail. If you’re applying for a rental or mortgage, ask for the letter at least five business days before the due date. Save the direct chat link—https://secure.bankofamerica.com/contact—so you don’t have to dig through the app next time you need help.
How long does it take to receive the letter after I request it?
If you go through the chat or SecureMail, you’ll usually have the letter in 1–2 business days. Calling customer service? Expect 3–5 business days. A branch visit is instant—just walk out with the printed letter.
Can I get the letter faster than mail delivery?
Yes. When you request it through the chat or SecureMail, you can choose secure email delivery if you’ve already set that up. That way, you skip the postal wait entirely.
What information do I need to provide when I request the letter?
You’ll need your full name, the last four digits of your Social Security number, and the mailing address where the letter should go. The banker may also ask you to confirm your current balance.
Do I need to show ID to get a verification letter?
Only if you visit a branch in person. The teller will ask for a valid photo ID before printing the letter.
Can I get a verification letter for a closed account?
Generally, no. Bank of America only issues verification letters for active accounts. If your account is closed, you’ll need to contact the organization requesting the letter and explain the situation.
What address will the letter be mailed to?
The letter will go to the address you provide during the request. Make sure it’s current—otherwise, the letter might get lost or delayed.
Can I request a verification letter for someone else?
No. Bank of America only releases verification letters to the account holder. If you’re helping someone else, they’ll need to make the request themselves.
What if the letter doesn’t arrive on time?
First, check your spam folder if you chose email delivery. If it’s been longer than the estimated time, call customer service at 800-432-1000 and ask them to track it. You can also visit a branch and ask for a replacement.
Can I use a verification letter for multiple purposes?
Yes. One letter can usually satisfy lenders, landlords, and government agencies, as long as it shows the required information and isn’t expired. Just make sure it meets the specific requirements of whoever asked for it.
What should I do if the letter has incorrect information?
Contact customer service right away at 800-432-1000. They can either correct the letter or issue a new one with the right details.
Is there a fee for a Bank of America verification letter?
Nope. Bank of America doesn’t charge for verification letters, whether you request them online, by phone, or in person.
