Quick Fix: Head to account.ubisoft.com and set up a Ubisoft Connect account. You’ll need a real email, a solid password, and to confirm you’re old enough (13+ in the U.S., 16+ in most of Europe). Once you accept the terms, log in through the Ubisoft Connect app or website and you’re good to go—no more Uplay.
What's Happening
Uplay is gone. Ubisoft moved every old Uplay account over to Ubisoft Connect, and any new player has to create a Connect account to touch Ubisoft games like Assassin’s Creed Valhalla—even if you’re just playing single-player. The signup screen will ask for your birthday so it can check you’re old enough under local privacy rules.
Step-by-Step Solution
- Fire up your favorite browser and head straight to https://account.ubisoft.com.
- Hit “Create an Account.”
- Fill in the blanks:
- A real, working email (you’ll need it to confirm)
- A password that’s at least eight characters and mixes upper- and lowercase letters, numbers, and a symbol
- A username—this is what other players will see in-game
- Your birthday (Ubisoft checks it against 13+ in the U.S. or 16+ in most of Europe)
- Tick the boxes for the Terms of Use, Terms of Sale, and Privacy Policy.
- Watch your inbox for a Ubisoft email. Click the link inside within 24 hours to finish verifying.
- Grab the Ubisoft Connect desktop app (Windows 10/11 or macOS 12 and up) and install it.
- Log in with the account you just made. Your game library pops up, and you can download titles such as Assassin’s Creed Valhalla.
If This Didn’t Work
- Age mismatch: If you’re on a child account (like a Nintendo Child Account), Ubisoft won’t let you create a Connect account. Switch to a parent-controlled account or reach out to Ubisoft support.
- Firewall or VPN: Turn off any VPN and temporarily disable third-party firewalls or antivirus programs. They sometimes block Ubisoft’s servers. Once Ubisoft Connect is installed, you can turn them back on.
- Browser troubleshoot: Create the account in a private/incognito window with all extensions off. If it works, turn extensions back on one by one until you find the troublemaker.
Prevention Tips
Avoid reusing the same password you use everywhere else. Turn on two-step verification under your account’s Security settings. Always keep Ubisoft Connect updated so you don’t run into weird compatibility snags. Before you launch any Ubisoft game, double-check your internet connection. If the servers feel sluggish, restart your router or plug in via Ethernet if you can.
By 2026, Ubisoft Connect is the only door into PC Ubisoft games. Every old Uplay account has already been moved over—there’s no way to make a Uplay-only account anymore. Ubisoft checks ages at signup to stay within COPPA and GDPR rules, so expect the birthday question.
