Ubisoft doesn’t take or review player-submitted ideas for games or features.
How do I submit a support case to Ubisoft?
Open a support case through Ubisoft’s official help site after logging in.
You’ll find the option under “Open a support case.” Before hitting submit, attach any relevant files using the “Add files” button—this helps document your issue with evidence. All open cases show up in the “Your open cases” section of the Ubisoft Help portal. Make sure to include your account username and a clear explanation of the problem to speed things up.
Can you email Ubisoft?
Just include your account username and the email you registered with. This inbox is strictly for account issues—don’t send gameplay or technical questions here. And never include sensitive info like passwords in your email. For those types of problems, stick to the official support portal instead.
How do I report to Ubisoft?
Use the in-game reporting system or Ubisoft’s official support page to flag inappropriate behavior.
On consoles, hit the Options button during gameplay and pick “Report.” Give specifics like usernames and timestamps to help their moderation team. Ubisoft takes reports seriously and enforces its Code of Conduct across all platforms.
How do I find my Ubisoft email?
Check your registered email address by logging into your Ubisoft Account Management page.
Head to the Account Management login page, sign in, and look under “Private Information.” If you never got a verification email, just click “Resend verification email” to request one.
Who is Ubisoft owned by?
The Guillemot family owns about 18.5% of Ubisoft as of 2026.
| Ownership Detail | Value | Notes |
|---|
| Guillemot family stake | 18.5% | Publicly traded on Euronext Paris |
| Public shareholders | Majority | Includes institutional investors |
| Founded | 1986 | Headquartered in Montreuil, France |
How long does Ubisoft suspend your account?
Most violations lead to a 30-day suspension.
You’ll get an email with a cancellation link to lift the suspension. If you ignore it for 30 days, your account could be permanently closed. This applies to cheating, fraud, and other terms-of-service breaches.
Does Ubisoft check reports?
Every verified report of Code of Conduct violations gets reviewed.
Moderation teams investigate reports and may issue warnings, temporary bans, or permanent ones. Ubisoft keeps investigation details private to protect users. For a report to matter, it needs solid evidence.
Is Ubisoft owned by EA?
No, Electronic Arts doesn’t own Ubisoft as of 2026.
EA used to hold around 15% of Ubisoft but sold its stake back in 2018. Ubisoft runs independently with a mix of shareholders. Despite past investments, EA hasn’t taken over or merged with Ubisoft.
Did Ubisoft get hacked?
Ubisoft suffered a data breach in late 2020 linked to the Egregor ransomware group.
No confirmed breaches have happened since then as of 2026. If you reused passwords anywhere, change them now and turn on two-factor authentication for your Ubisoft account. Keep an eye on your email for anything suspicious and report it right away.
How do I change my Ubisoft email address?
Update your email through Account Management under “Private information.”
Log in, click “Edit,” then “Change” next to your email. You’ll get a verification link sent to the new address—click it to confirm and avoid getting locked out of your account.
How do I find my lost Ubisoft account?
Recover your Ubisoft account using the “Forgot password” option on the Account Management page.
- Go to account.ubisoft.com and pick “Forgot password.”
- Enter your username or email and follow the reset link.
- If you can’t access your old email, contact Ubisoft Support and prove you own the account.
Does Ubisoft delete inactive accounts?
Ubisoft won’t automatically delete inactive accounts.
If your account was flagged for closure, you’ll get an email with a cancellation link. Use that link to keep your account open. Otherwise, inactive accounts just sit there until the user decides to close them.
Can you have 2 Ubisoft accounts?
Ubisoft doesn’t let you merge accounts but may allow game transfers in rare cases.
Transfers only work for game activations—not progress or purchases. Each account still has to follow Ubisoft’s rules. Only create a second account if you really need one, because managing multiple accounts breaks the terms of service.
Edited and fact-checked by the TechFactsHub editorial team.
